Your privacy matters to us. This Privacy Policy explains exactly what information Lucky Game collects from players in Pakistan, how we use it, how we keep it secure and what your rights are when it comes to your personal data.
These cards cover the key ways Lucky Game manages your information. The full policy below contains complete details — please read it in full.
Lucky Game collects your name, phone number, payment details and gameplay activity. We do not collect data beyond what is necessary to run your account, process PKR transactions and keep the platform secure.
All personal data is stored on secured servers with encryption at rest and in transit. Access is restricted to authorised Lucky Game staff only. Payment data such as JazzCash and Easypaisa account details are handled through secure, tokenised channels.
Lucky Game does not sell, rent or trade your personal information to third parties for marketing or advertising purposes. Your data stays within Lucky Game's systems and is shared only where necessary to operate the platform.
Lucky Game uses cookies to keep you logged in, remember your preferences and understand how the platform is being used. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings.
You have the right to access the personal information Lucky Game holds about you, request corrections to inaccurate data and ask for your account to be closed. Contact our support team to exercise any of these rights.
Lucky Game does not knowingly collect data from anyone under 18 years of age. If we discover an account was registered by an underage player, the account is closed and all associated data is deleted in line with our data retention policy.
As a Lucky Game player, you have a number of rights regarding your personal data. Here is a clear summary of what you can request and how.
You can request a copy of the personal data Lucky Game holds about you at any time. We will respond to verified access requests within a reasonable timeframe.
If any personal data we hold about you is incorrect or out of date, you can request that it be corrected. You can update basic account information directly through your account settings.
You can request that your personal data be deleted. Where there are no legal obligations requiring us to retain specific records, we will action deletion requests promptly.
You can object to certain types of processing of your personal data, including processing for direct marketing. We will honour valid objection requests in line with applicable requirements.
You can request a structured, machine-readable copy of the personal data you have provided to Lucky Game, so you can transfer it to another service if you choose to do so.
In certain circumstances, you can request that we limit how we use your personal data while a request or complaint is being reviewed, rather than deleting it outright.
To exercise any of the rights above, contact the Lucky Game support team through the live chat in the app or on the website. We may need to verify your identity before actioning any data request. There is no fee for standard requests.
Lucky Game ("we", "us", "our", "the Platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, how long we keep it and your rights in relation to it.
This policy applies to all users of the Lucky Game website and mobile application, including players based in Pakistan who access the platform to play Live Casino, Slots, Fish Games, Bingo and other games offered on the platform.
By registering an account with Lucky Game, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. If you do not agree with any part of this policy, please do not create an account or use the platform.
This Privacy Policy should be read alongside the Terms and Conditions, which together form the full agreement between you and Lucky Game. In the event of any conflict, the Terms and Conditions take precedence.
Lucky Game collects personal data in several ways — information you provide directly when registering and using the platform, data generated automatically through your use of the service, and information shared with us by payment processors when you make a deposit or withdrawal in PKR.
The following table summarises the categories of data we collect and why:
| Data Category | Examples | Why It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Account registration and age/identity verification |
| Contact Data | Pakistani mobile number, email address | Account security, notifications and customer support |
| Payment Data | JazzCash/Easypaisa account reference, bank details, transaction history in PKR | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud detection and service optimisation |
| Usage Data | Games played, bets placed, session duration, bonus usage | Platform improvement, responsible gaming monitoring |
| Communication Data | Support chat logs, email correspondence | Resolving disputes, quality assurance, compliance records |
We do not collect sensitive personal data such as biometric data, health information or political affiliations. We do not collect data from social media profiles unless you explicitly connect a social account to Lucky Game.
Lucky Game uses the personal data we collect strictly for the purposes for which it was collected. We do not use your data for purposes that are incompatible with those stated below without first obtaining your consent.
No Spam Marketing: Lucky Game does not use your personal data to send unsolicited third-party marketing. Platform notifications about bonuses, promotions and account activity are sent in line with your communication preferences, which you can update at any time through your account settings.
Lucky Game does not sell, rent or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary:
All third parties with whom Lucky Game shares data are required to handle that data securely and to use it only for the specific purpose for which it was shared. Lucky Game does not permit third-party use of your data for their own marketing or commercial purposes.
Lucky Game takes the security of payment data particularly seriously. All deposits and withdrawals on the platform are processed in PKR. Supported payment methods include JazzCash, Easypaisa, Raast, bank transfers and mobile wallets.
We store only the minimum payment information required to process transactions and verify that payment accounts are registered in your name — this is a requirement to prevent fraud and money laundering. We do not store full bank account numbers or JazzCash/Easypaisa PINs on our servers.
Transaction records — including amounts, dates and payment method references — are retained as part of your account history for the period described in the Data Retention section below. You can view your transaction history at any time through your Lucky Game account.
Important: Lucky Game will never ask for your JazzCash PIN, Easypaisa PIN or bank account password. If you receive any communication claiming to be from Lucky Game and asking for these details, do not respond and contact our support team immediately.
Lucky Game uses cookies — small text files stored on your device — to make the platform work correctly and to improve your experience. We use the following types of cookies:
Lucky Game does not use third-party advertising or retargeting cookies. You will not see Lucky Game adverts following you around other websites based on cookies set by our platform.
You can manage and delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use core platform features.
Lucky Game retains your personal data for as long as your account is active and for a reasonable period thereafter. The specific retention periods we apply are as follows:
Once a retention period has expired and there is no legal or regulatory reason to continue holding your data, Lucky Game will securely delete or anonymise it.
Lucky Game uses a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:
Your Role in Security: The security of your account also depends on you. Use a strong, unique password for Lucky Game. Do not share your credentials with anyone. Log out from shared devices. If you notice any suspicious activity on your account, contact support immediately.
While Lucky Game takes every reasonable precaution to protect your data, no internet-based system can be guaranteed completely secure. If a security incident occurs that affects your personal data, Lucky Game will notify you as required and take immediate steps to contain and investigate the incident.
Lucky Game is strictly an adult platform. Our services are not directed at, and are not intended for, anyone under the age of 18. We do not knowingly collect personal data from minors.
During registration, players confirm that they are 18 or over. Lucky Game also conducts age verification checks for certain account actions, particularly at the point of first withdrawal. If at any stage we have reason to believe that a player is under 18, the account is suspended immediately pending investigation.
If an account is confirmed to have been registered by an underage player, it will be permanently closed and all personal data associated with that account will be deleted from our systems in line with our data retention policy, except where retention is required for legal or fraud prevention purposes.
If you are a parent or guardian and believe your child has registered a Lucky Game account, please contact our support team immediately. We will investigate and, where confirmed, close the account and delete the associated data promptly.
Lucky Game may update this Privacy Policy from time to time. When we make changes, the updated policy will be published on this page with a revised effective date at the top. For significant changes — particularly those that affect how your data is used or your rights — we will also notify active players through the platform notification system.
It is your responsibility to check this page periodically for updates. Continued use of Lucky Game following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.
Minor updates — such as clarifications to existing sections, corrections to typographical errors or changes to contact information — may be made without individual notification. The effective date at the top of this page will always reflect when the most recent update was made.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Lucky Game has handled your personal data, please get in touch with our support team. We are available 24/7 through the live chat feature in the Lucky Game app and on the website.
You can also reach our support team by email. Our contact email address is displayed in the footer of this page. Please include your registered username and a brief description of your query so we can assist you as quickly as possible.
We aim to respond to all privacy-related requests within 5 working days. For complex data access or deletion requests, we may require up to 14 working days. We will acknowledge receipt of your request within 2 working days and keep you updated on progress.