Lucky Game Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and Lucky Game ("we", "us", "the Platform"). They govern your access to and use of the Lucky Game website, mobile application and all associated gaming services.

By creating an account on Lucky Game, accessing any part of the platform, placing any bet or using any service provided through Lucky Game, you confirm that you have read these Terms in full, that you understand them and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not register an account or use the platform.

Lucky Game reserves the right to update these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of the platform following an update constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically.

To register and use a Lucky Game account, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing the platform from a location where doing so is legal under applicable laws.
• You must not be a current employee, contractor or close family member of a Lucky Game employee.
• You must not have had a previous Lucky Game account that was closed for a breach of these Terms.
• You must be acting on your own behalf and not as an agent for any third party.

Lucky Game may require you to verify your age, identity or payment method at any point. Failure to provide satisfactory verification within the timeframe requested may result in suspension of your account and temporary hold on any balance until verification is completed.

When registering a Lucky Game account, you must provide accurate, complete and current information. You are responsible for keeping your account information up to date. Providing false information during registration is a breach of these Terms and may result in immediate account closure.

Each individual is permitted to hold only one Lucky Game account. Operating multiple accounts — whether on the same device, same phone number, same payment method or within the same household — is strictly prohibited. Lucky Game uses automated systems to detect duplicate accounts and will close all associated accounts if duplicates are identified, with balances forfeited.

All deposits on Lucky Game are made in Pakistani Rupees (PKR). The platform supports the following payment methods: JazzCash, Easypaisa, Raast, bank transfers and mobile wallets. Deposits made via supported channels are credited to your account promptly following confirmation from the payment provider.

Minimum and maximum deposit limits apply and are displayed on the deposit page within your account. These limits may vary by payment method and by account tier. Lucky Game reserves the right to adjust deposit limits at any time.

• Deposits must be made from a payment account registered in your own name. Third-party deposits are not accepted.
• Lucky Game does not charge fees for standard deposits, though your payment provider may apply their own fees — check with JazzCash, Easypaisa or your bank directly.
• Deposits that cannot be verified or that are flagged by our fraud prevention systems may be held pending investigation.
• Lucky Game does not accept cryptocurrency or any payment method not listed on the deposit page.

Withdrawal requests on Lucky Game are processed to JazzCash, Easypaisa, Raast or bank accounts registered in the same name as your Lucky Game account. Withdrawals to third-party accounts are not permitted under any circumstances.

Standard withdrawal processing times are as follows:

• JazzCash and Easypaisa: Typically 5–10 minutes from approval for standard requests.
• Raast transfers: Generally processed within 30 minutes during standard hours.
• Bank transfers: May take 1–3 business days depending on your bank.

Lucky Game reserves the right to conduct identity and payment verification checks before processing withdrawal requests, particularly for first withdrawals or withdrawals above certain thresholds. This is a standard security measure to protect players. You may be required to provide a copy of your CNIC and a screenshot or confirmation of your payment account during this process.

Lucky Game offers a range of bonuses and promotional offers to both new and existing players. These include welcome bonuses on first deposits, reload bonuses, cashback offers and seasonal promotions linked to events such as Pakistan Super League (PSL) matches and T20 tournaments.

All bonuses are subject to the following general conditions unless a specific promotion states otherwise:

• Each bonus offer is available to one account per player, per household and per device.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn. The specific wagering requirement for each offer is stated at the point of claiming the bonus.
• Bonus funds and winnings generated from bonus funds are separate from real-money balances until wagering requirements are completed.
• Lucky Game reserves the right to change, suspend or cancel any promotional offer at any time. Ongoing promotions will honour terms for claims already made at the time of any change.
• Bonuses must be claimed within the validity period stated for each offer. Expired bonuses cannot be reinstated.
• Any attempt to abuse the bonus system — including placing opposing bets to guarantee a return regardless of outcome — constitutes bonus abuse and will result in account suspension and forfeiture of related balances.

All games available on Lucky Game — including Live Casino, Slots, Fish Games, Bingo and Casino table games — are operated using certified random number generators (RNG) or, in the case of Live Casino, real human dealers operating from professional studios. Game outcomes are fair, independent and not influenced by bet size, player history or any other external factor.

The following gameplay rules apply across all game categories on Lucky Game:

• Bets placed and confirmed cannot be cancelled or reversed. Once a bet is confirmed, the outcome is final.
• In the event of a disconnection during a live game, Lucky Game's system will record the state of the game at the point of disconnection. Bets already placed will be settled according to the recorded game state. Lucky Game is not liable for losses resulting from player-side connection issues.
• Minimum and maximum bet limits apply to all games and are displayed within each game interface.
• Using automated betting software, bots or any third-party tools to gain an advantage is strictly prohibited.
• Lucky Game reserves the right to void bets where technical errors — including but not limited to incorrect odds or game malfunctions — have affected the outcome. Players will be refunded the bet amount in such cases.

Lucky Game is committed to providing a gaming environment that supports responsible play. Online gaming should be a form of entertainment, approached with money that you have specifically set aside for leisure and that you can afford to lose. It should never be used as a way to generate income or to recover money that has already been lost.

Lucky Game provides the following responsible gaming tools, accessible through your account settings:

• Deposit Limits: Set daily, weekly or monthly deposit limits. These apply immediately and cannot be increased for a minimum cooling-off period.
• Session Time Reminders: Receive a notification after a defined period of continuous play to prompt you to take a break.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform. A temporary exclusion can be set for periods of 1 week, 1 month, 3 months or 6 months. Permanent exclusion is also available and will not be reversed.
• Reality Checks: Enable periodic pop-up reminders during gameplay showing how long you have been playing and your net session result.

If you feel that your gaming is becoming more than entertainment — if you are spending more than you can afford, chasing losses or finding it difficult to stop — we encourage you to use the self-exclusion tool or set stricter deposit limits immediately. Visit the Responsible Gaming page for more detailed guidance and self-assessment resources.

Lucky Game collects and processes personal data as part of account registration, identity verification, payment processing and platform use. The full details of how your data is collected, stored, used and protected are set out in the Privacy Policy, which forms part of these Terms and Conditions.

By registering a Lucky Game account, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key points include:

• Your data is used to operate and maintain your account, process payments and prevent fraud.
• Lucky Game does not sell personal data to third parties for marketing purposes.
• Data is stored securely and access is restricted to authorised personnel only.
• You have the right to request access to the personal data Lucky Game holds about you.

Lucky Game reserves the right to suspend, restrict or permanently close any account at its discretion. Circumstances that may lead to suspension or closure include, but are not limited to:

• Breach of any part of these Terms and Conditions.
• Provision of false or misleading information during registration or verification.
• Suspected fraudulent activity, including payment fraud or identity fraud.
• Operating multiple accounts simultaneously.
• Bonus abuse or exploitation of system errors.
• Use of automated tools, bots or third-party software to interact with the platform.
• Any activity that Lucky Game reasonably believes poses a risk to the integrity of the platform or other players.

Where an account is closed for a breach of these Terms, any balance remaining in the account at the time of closure — including pending bonus funds — may be forfeited. Lucky Game will notify you of account closure where it is safe and appropriate to do so, but is not obligated to provide detailed reasoning in cases involving suspected fraud or security threats.

Lucky Game provides its platform and services on an "as available" basis. While we make every effort to ensure continuous, uninterrupted access to the platform, we cannot guarantee that the service will be free from errors, downtime or technical issues at all times.

To the maximum extent permitted by applicable law, Lucky Game's liability to any player is limited to the real-money balance held in that player's account at the time of any claim. Lucky Game is not liable for:

• Losses resulting from player-side technical issues including internet connection failures, device malfunctions or browser compatibility problems.
• Indirect or consequential losses of any kind arising from use of the platform.
• Losses arising from a player's failure to comply with these Terms.
• Temporary unavailability of the platform due to scheduled maintenance or unplanned technical issues.

Lucky Game may amend these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. For significant changes, Lucky Game may also notify players via the platform's notification system or by email where an email address is on file.

It is your responsibility to review these Terms periodically. Continued use of Lucky Game following the posting of updated Terms constitutes your acceptance of those changes. If you do not agree with any updates to these Terms, you should stop using the platform and contact support to close your account.

Questions about these Terms and Conditions can be directed to the Lucky Game customer support team, available 24/7 through the live chat feature in the app and on the website.